SMS Program & Patient Consent (A2P 10DLC)

Last Updated: May 27, 2026 · A2P 10DLC Brand: SpecialtyDox LLC · DBA: SleepDox · Sender: +1 (512) 675-6718

1. Program Overview

Legal entity / TCR Brand: SpecialtyDox LLC — the single registered Brand at The Campaign Registry
Brand website: dox.care (SpecialtyDox) — the clinical-platform technology product
Operating practice (DBA): SleepDox (sleepdox.com) — sleep medicine and behavioral-health practice operated by SpecialtyDox LLC
Program name: SpecialtyDox Patient Care Messaging
Use case: Mixed — Healthcare (remote therapeutic monitoring, appointment reminders, clinical follow-up, account & billing notifications)
Sender number: +1 (512) 675-6718 (10DLC, registered with The Campaign Registry under SpecialtyDox LLC)
Aggregator: Twilio Inc.
Audience: Established patients of SpecialtyDox LLC (operating as SleepDox), plus prospective patients who submit a contact form requesting follow-up.
Geography: United States only

SpecialtyDox LLC is a Texas limited liability company. It markets its clinical-platform technology at dox.care and operates a HIPAA-covered sleep medicine and behavioral-health practice under the SleepDox DBA at sleepdox.com. This A2P 10DLC campaign covers patient SMS originating from SpecialtyDox LLC's registered sender (+1 (512) 675-6718) — primarily on behalf of the SleepDox practice. The program supports clinical care: remote therapeutic monitoring of CPAP usage for sleep apnea patients, daily sleep-diary check-ins for CBT-I (insomnia) patients, appointment reminders, and clinical follow-up. It is not a marketing, promotional, or lead-generation program. Patients receive messages only after opting in (see Section 2 below).

Third-party practices that license the SpecialtyDox platform register their own A2P 10DLC campaigns under their own Brand registrations and do not send messages via SpecialtyDox LLC's sender.

2. Call-to-Action — Exactly What Patients See

Patients opt in to SMS from SpecialtyDox LLC (operating as SleepDox) at one of four collection points. Every collection point presents the same consent disclosure (below). No messages are sent until the patient affirmatively checks the consent box (or, for verbal consent, until practice staff records the consent in the patient's chart).

2.1 Web & Digital Intake Consent Block

This is the exact consent block patients see on the SleepDox online intake form and online appointment booking pages:

2.2 Where the Consent Block Appears

Collection Point	How Consent Is Captured
Paper & digital patient intake forms	Patient checks the SMS-consent box adjacent to the disclosure above when establishing care with SleepDox.
Online appointment booking at sleepdox.com/book	Patient enters their mobile number and checks the SMS-consent box (with the disclosure above) before submitting a booking request.
Web contact / referral form at sleepdox.com/contact	Prospective patient submits a request with the SMS-consent checkbox selected.
Verbal consent (recorded)	SleepDox staff reads the disclosure above to the patient by phone and records the consent (with timestamp and staff member identity) in the patient's chart.

The SMS-consent checkbox is unchecked by default. Consent is opt-in, never pre-selected. Refusing SMS does not affect a patient's ability to receive medical care.

3. Sample Messages

Below are representative messages patients may receive after opting in. Actual message text varies by clinical program, practice, and patient context.

3.1 Remote Therapeutic Monitoring — CPAP / Sleep Apnea

Hi Jane, this is your SleepDox daily check-in. How did you sleep last night on a scale of 1–5? Reply with a number. (Reply STOP to opt out.)

Great. How many hours did you wear your CPAP? Reply with a number.

3.2 Remote Therapeutic Monitoring — CBT-I / Insomnia

Good morning Mark. Quick sleep-diary check-in: about how many minutes did it take you to fall asleep last night? (Reply STOP to opt out.)

3.3 Appointment Reminder

Reminder: you have an appointment with Dr. Teague on Thu May 30 at 9:30 AM. Reply C to confirm, R to reschedule, or call (512) 675-6718. Reply STOP to opt out.

3.4 Clinical Follow-Up / Results

Your recent sleep-study results are ready. Please log in to your patient portal at sleepdox.com/portal to review. Questions? Reply to this message during clinic hours. Reply STOP to opt out.

3.5 STOP & HELP Auto-Replies

STOP

You have been unsubscribed from SleepDox messages and will not receive further texts. Reply START to re-subscribe. For urgent medical needs, call your practice or 911.

HELP

SleepDox patient messaging from SpecialtyDox LLC. Support: support@dox.care or +1 (512) 675-6718. Reply STOP to opt out. Msg & data rates may apply.

4. Message Frequency

Category	Examples	Frequency
Appointment	Reminders, confirmations, rescheduling, no-show follow-up.	Up to 4 per appointment.
Remote Monitoring (RTM / RPM / CCM)	Daily symptom check-ins, device-data alerts, supply reminders, coaching messages.	Up to 2 per day during active monitoring.
Clinical Follow-up	Lab results, post-visit questions, prior-authorization status.	As clinically needed.
Account & Billing	Statements, payment confirmations, balance reminders.	As needed.
Onboarding & Referral	Intake links after a referral is received, scheduling follow-up.	Up to 3 per referral.

Overall message frequency varies by clinical program and practice. Most patients receive between 1 and 14 messages per week.

5. STOP, HELP & Opt-Out

Reply STOP, END, QUIT, CANCEL, UNSUBSCRIBE, STOPALL, or REVOKE to any SpecialtyDox / SleepDox text message to opt out of all non-emergency SMS communications. You will receive one confirmation message and then no further messages. Re-enroll at any time by replying START or by contacting SleepDox support.

Reply HELP to any message to receive support contact information (support@dox.care and +1 (512) 675-6718).

6. Costs & Carriers

SpecialtyDox LLC does not charge patients for SMS messages. Message and data rates may apply based on your mobile plan. Supported carriers include AT&T, T-Mobile, Verizon Wireless, US Cellular, Boost, Cricket, MetroPCS, and most US-based MVNOs. Carriers are not liable for delayed or undelivered messages.

7. Privacy of Your Mobile Number

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile-originated data — including phone number, SMS opt-in/consent status, and message content — is excluded from any sharing for marketing, advertising, lead-generation, or affiliate promotion.

Your mobile number is stored in HIPAA-compliant infrastructure on AWS RDS (encrypted at rest with AES-256).
Your number is used only to deliver the SMS communications you opted into and to authenticate you when you contact us.
Your number is shared only with Twilio Inc. (our SMS aggregator, under a Business Associate Agreement) and with your treating clinicians and authorized practice staff.
Your number is not shared, sold, or rented to data brokers, advertisers, affiliates, or any third party for marketing.

For full details, see our Privacy Policy — SMS / Text Message Privacy section.

8. Contact

For SMS program questions, opt-out assistance, or to request a copy of your SMS consent record:

Email: support@dox.care
Phone / SMS: +1 (512) 675-6718
Mail: SpecialtyDox LLC, Austin, Texas, USA

SpecialtyDox LLC — SMS Program & Patient Consent

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